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Critical topics
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General FAQ
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NEW ORION LITE
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ACCOUNT OPENING
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Solutions for the frequent queries faced.
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What are the mandatory elements in each Proof?
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What documents can be accepted for Date of Birth (DOB) proof if nominee is Minor?
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Is nominee PAN card required?
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For brokerage slab, can he put the table number, instead of brokerage slab?
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Can a client initialize instead of signing on all pages? In case if he has what is the solution?
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If Client has missed signature on one of the pages in KYC then?
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Can client open an account in Proprietorship firm name?
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What is the requirement if Bank Statement OR passbook is submitted as an address proof?
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What is the procedure to be followed in case a MICR number is not reflected in the Account opening Module while punching the form
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Other than PAN, what all documents can be accepted as signature proof?
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At the time of Data punching an error message is shown as ?PAN already exists?, then what should be done?
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If name on PAN is different from name on bank statement what should be done?
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What if name on PAN is not proper, but other supporting are in correct name, by which name account should be opened?
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Can a joint Holder in a bank provide the Bank Statement as an address proof for to open the Account?
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Is Indian address mandatory for opening NRI account?
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Can a Power Of Attorney (POA) holder open the account on behalf another person?
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How do we check the status of the account opening form in the system?
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What is the process to be followed to resolve an objection raised in the Account Opening form?
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What is the process to check the Dispatch status of the Welcome Kit?
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If company is newly formed and IT Return of the Company is not available, then what document should be submitted?
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Who will sign the KYC in Body Corporate account?
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For corporate account, what if there is no MD or Company Secretary appointed but only Directors. Then in this case who will pass the resolution?
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How would the Verification process happen for Non-Resident Indians (NRI) / Foreign National (FN) clients?
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Do we need to take the address and bank proof of all the directors or only the authorized signatories for corporate accounts?
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In partnership account, in bank column, should the BA provide partner's detail or the firm details?
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Who will sign on POA if co partner is a minor for HUF case?
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Are the proofs for HUF co-partners are mandatory?
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What should be done if name on PAN is different from name on HUF Rubber Stamp?
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In case of HUF firm is newly established OR do not have IT returns in name of HUF, what documents to be provided?
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Do we need to provide separate address proof for HUF even if address proof in name of Karta is submitted and HUF and Karta having same address?
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What is the process to activate suspended accounts by HO?
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Client has filled in the combined form but wants to open only Trading A/C. How should he go about it?
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After rectification, in case of POA or any of the agreements, if the space is not available on that page, where should the client sign?
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Can Individual give Proprietorship firm bank details?
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If KRA page/ Nominee page/DP tariff sheet/ Brokerage page is damaged or major correction is done, can it be provided separately?
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What is the procedure to open account in after marriage name OR changed name?
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In after marriage case, what name should be written in place of Father?s/ Husband?s name in KYC?
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What should be the trading code if account is already in System?
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What is the process if account is ESBI account?
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How to open only Demat account?
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If client is joint holder in bank, can that bank details will accepted to map in Trading/ DP account?
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Is bank proof required for 2nd and 3rd holder?
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Is KRA required for all holders?
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How much amount Notary required on margin funding
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Is it mandatory to punch proof details in Citrus?
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Is IPV process required for Commodity?
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There are 2 separate IPV stamp format is given in two separate Circular which one is valid?
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Who will be authorized to do IPV and document verification?
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Can BA provide Authority to their employee for doing IPV on his behalf?
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Where should we apply IPV stamp?
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Can Authorized person do different signature across IPV?
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Is it necessary that IPV date and the person name that is performing IPV should be same in single KYC system and on all documents?
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Can BA use Motilal Oswal securities Ltd name and Registration number for IPV?
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In case of BA been partnership firm, Can one partner do IPV on KRA and other partner do IPV in other Documents for one common client?
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In case of BA been Body Corporate, Can one Director do IPV on KRA and other Director do IPV in other Documents for one common client?
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Is it mandatory to mention Designation of the Person who is doing IPV?
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What is the process if client is having account in Equity and want to open / activate in MCX-SX?
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Can we accept income proof without client signature if DP holding of MOSL?
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Can we accept Aadhar Card number proof of identification for Nominee?
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What measures to be taken for affixing “verified with original” stamp on proofs ?
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What measures to be taken for affixing ““In Person Verification” stamp on proofs ?
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Where data will be now punch for new account opening ?
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What is basic requirement of system to access CITRUS ?
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What is the requirement for FAO activation ?
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For addition activation of account in Fao what is the requirement?
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Within how many days if objection is cleared then account opening handling charges (objection penalty) can be avoided ?
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For addition activation of account in Commodity / Equity what is the requirement ?
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MODIFICATION
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BANKING
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DOCUMENT MANAGEMENT CELL
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OPERATIONS
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SETTLEMENT AND CORPORATE ACTION
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MCORE AND CTCL RELATED ACTIVITIES
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RISK LAB
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RMS
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SURVEILLANCE
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SIP - Systematic Investment Plan
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THIRD PARTY DISTRIBUTION
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WEALTH MANAGEMENT SYSTEM
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Customer service
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Margin funding
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SEBI Debarred Process
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Grievances