General

Sr. No

Type

Category

DETAIL

SOLUTION

1

GENERAL

Both

Accounts activated on scan basis but physical forms are not received

Send physical form for processing which was activated on scan.

2

GENERAL

Both

Accounts activated on scan basis but Physical ACOP is having some deficiencies

Provide required documents as soon as possible to avoid blocking of other code for processing

3

GENERAL

Both

Physical forms received without HITS entry

Punch auto entry in Hits which is updated by system

4

GENERAL

Both

Exception given for code activation but pending documents not received

Provide the record document to avoid blocking of code for other processing suspension.

5

GENERAL

Both

KYC - Client details missing.

Provide client details on page ….. If not then you can provide Xerox page with details mentioned on it.

6

GENERAL

Both

KYC - Form / Agreement not filled.

fill up complete details on form.

7

GENERAL

Both

RBI approval not given.

Require RBI approval

8

GENERAL

Individual

Accounts activated on scan basis but physical forms are not received

Send Physical form for processing.

9

GENERAL

Individual

Accounts activated on scan basis but Physical ACOP is having some deficiencies

Clear the deficiencies to avoid blocking of code for other processing.

10

GENERAL

Both

Physical forms received without HITs entry

Punch Auto entry in HITS which is updated by system--HITS--DISPATCH--DISPATCH DETAILS.

11

GENERAL

Both

Exception given for code activation but pending documents not received

Provide the required document to avoid blocking of code for other processing-suspension.

12

GENERAL

Individual

ECN Declaration not given

Provide Declaration page along with client signature

13

GENERAL

Both

PMS - NRI Fee annexure not signed.

Provide the same duly signed

14

GENERAL

Individual

Need data level changes at user level in this case /user want to edit data in this case.

Entry is at user level. Data can be edited by user now.

15

GENERAL

Both

IPV Signature mismatch with ACOP form and system

Update correct IPV signature in system or provide new KRA page

16

GENERAL

Both

PMS - NRI Hand written missing on fee annexure

Provide Duly Filled Document.

17

GENERAL

Individual

SEBI Regulatory Requirement

Provide Identification of Father OR Spouse Name Provide Applicant Mother Name Provide Applicant Place of Birth Provide Applicant Country of Birth Provide Maiden Name ( If Case of Married Women)

18

GENERAL

Both

In Partnership accounts, HUF cannot become a partner

if Karta of HUF is a partner then account can be processed

19

GENERAL

Both

POA Franking Expired

Provide New POA with valid Franking

20

GENERAL

Both

KRA Page not Provide (Partner or Trustee)

Kindly Provide KRA page duly sign by Individual Partner / Trustee

21

GENERAL

Both

Sign DP page with rubber stamp by Partner / Trustee

Provide DP page duly sign without rubber by Partner / Trustee

22

GENERAL

Individual

Witness details (Name & Sign) missing on voluntary last page

Provide witness details (Name & Sign) on voluntary last page

23

GENERAL

Both

Require Approval

Give approval for open Minor DP Account

24

GENERAL

Individual

PMS - NRI Nominee Details not mentioned

Provide Nominee details.

25

GENERAL

Both

PMS - NRI Fee Schedule changes approval required.

Forward approval .

26

GENERAL

Both

PMS - NRI Reference details not mention.

Mention the proper Details.

27

GENERAL

Both

PMS - NRI Immigration copy required.

Provide valid Document.

28

GENERAL

Both

PMS - NRI Passport copy required

Provide valid Document.

29

GENERAL

Both

PMS - NRI Overseas proof required.

Provide valid Document.

30

GENERAL

Both

PMS - NRI Indian address proof required.

Provide valid Document.

31

GENERAL

Both

PMS - NRI 15000 funding chq not provided.

Provide valid Document.

32

GENERAL

Individual

Client is wrongly marked Politically Exposed Person or Related to a Politically Exposed Person in KYC.

Get declaration from client through register email id and forward the same on objhelpdesk@motilaloswal.com , declaration format is available in wire (NON PEP / RPEP declaration).

33

GENERAL

Both

Page missing in KYC form

Please upload scan image in case of Account processed on scan/ provide missing page in case of physical form forwarded.

34

GENERAL

Both

Lead ID is mandatory to update. Please punch correct Lead ID.

Update 8 digit Lead ID in proper field available in ADDITIONAL DETAILS?LEAD ID field.

35

GENERAL

Both

Witness details (Name, Address & Sign) missing on POA last page

Provide witness details (Name, Address & Sign)on POA last page