9) Why there is a charge of Rs.1000 debited in my master account

Upon receipt of complaint of client from Regulators, we need to provide various documents like KYC, statements to them along with detailed reply which involves lot of efforts. Further, complaints are generally received from regulators, if the matter is not handled at your end appropriately. Therefore, to handle such complaint received from your client at HO, charges of Rs.1000 are debited from your master account.