Grievances

1. I have received the mail from HO Grievances Cell informing that one of my client has complained to HO for  trade related dispute and asking for details & feedback  of the same, how to reply ?
2. What measures we can take to avoid customer complaints w.r.t. trade related disputes?
3. What measures we can take to avoid Customer complaints w.r.t. service related concerns?
4. I have received the complaint letter from my client, how to answer to client.
5. Within how many days I should reply to Grievance Cell upon receipt of complaint from HO
6. If during giving feedback, I could not give the reply within the stipulated time, what action will be taken?
7. I want to see as how many complaints are received from my clients during a specific period
8. One of my clients has recently filled the complaints to Regulators; I want to check the status of the same.
9. Why there is a charge of Rs.1000 debited in my master account
10. From where I can check the Summary of resolved & pending complaints
11. How to take complaint withdrawal letter from client?

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