solutions for frequent questions asked

Topics

Definition

Process

MOTrader - Unable to login

If Client/BA is not able to login Orion Lite

First check Scrip master is updated properly. Disable antivirus and firewall. Check internet and port 9091 is open or not.

MApp -Usability

Mobile app Functionality

Please find the demo from the given link http://www.motilaloswal.com/downloads/Mobile%20App_Demo_2.pdf

BO-Usability

Back office reports and print issue

Back office reports print issue than clear history and in back office >>utility >> printing help run the both link.

MApp -Unable to Login

Mobile app login issue

Please check client code is ONL. Reset the password from forgot password.

BO-Unable to Login

Back office login issue

Please do the active x setting in IE. Please check mac id is mapped or not. User id enable or disable

MOTrader - Usability

Orion Lite functionality

For Orion Lite Functionality please find the attachment of FAQ

LWeb -Unable to Login

Web site login issue

Please check client code is ONL. Reset the password from forgot password.

LWeb-Usability

Web site Functionality

Please find the demo from the given link http://www.motilaloswal.com/downloads/Web%20Portal%20Demo_revised_2.pdf

Related to MOSL site

i)             Client unable to login on Login to Trade.

i)  Reset password from Forgot password link and login through http://www.motilaloswal.com/login-to-trade.aspx

ii)            Reset password from Forgot password link and then login.

ii)            BA unable to login in Partner portal login

iii)           If any issue facing after login.

SMS related

i)             Client want to start trade Confirmation SMS.

i)   Send SMS>> START<space>ONLTRADE To 575753

ii)            Client want to stop trade Confirmation SMS.

ii)   Send SMS>> STOP<space>ONLTRADE To 575753

iii)           Trade confirmation SMS is activated but not received.

iii) Kindly check SMS log from http://192.168.99.48:8181/Default.aspx

iv)           If any issue facing about SMS.