Sr. No |
Type |
Category |
DETAIL |
SOLUTION |
1 |
OFL_ONO |
Both |
OFL TO ONO - POA or modification request is in objection in Booklet then request for ONO will be in Objection |
Require proper POA or modification form if modification request is given in consent booklet. On clearance of same, ONO request will processed. |
2 |
OFL_ONO |
Both |
Cancellation/ correction done in Modification form |
All Holders counter signature required against cancellation/ correction done in Modification form. |
3 |
OFL_ONO |
Individual |
Details missing / incorrect on Form / System |
Required missing details to be properly filled on form, take countersign if correction done / punch valid details in system for request given in modification form |
4 |
OFL_ONO |
Individual |
Joint Holder Signature missing on Modification form. |
Require joint holder signature as per signature in system |
5 |
OFL_ONO |
Both |
White ink has been applied on Modification form/ Proof. |
Require new modification form duly filled and signed by client. |
6 |
OFL_ONO |
Both |
Client Signature mismatch on form and system |
Require correct signature on Modification form. |
7 |
OFL_ONO |
Both |
Mapping of document / form is not done/ incorrect in system |
Map proper document as per option provided in drop down in VIEW/MAP option. |
8 |
OFL_ONO |
Individual |
VERIFIED AGAINST ORIGINAL attestation is missing on proof. |
Affix VERIFIED AGAINST ORIGINAL stamp and signature with name on proof copy. |
9 |
OFL_ONO |
Both |
ID - In person Verification Stamp along with name & sign of authorized person missing on ID proof. Give the same. |
Affix IPV stamp and mention clear and complete details as per the stamp. |
10 |
OFL_ONO |
Both |
OFL TO ONO - POA or modification request is in objection in Booklet then request for ONO will be in Objection |
Require proper POA or modification form if modification request is given in consent booklet. On clearance of same, ONO request will processed. |
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