What is Modification Objection clarification?

This option is to be used if Franchise / Branch want an explanation on Objection raised.

Objections which are raised by HO for Modification request, where the Modification forms are not correctly filled or the documents are not proper or incorrect as per checklist.

When a BA or Branch sends the Modification form to HO, the form is check by the verifier & auditor, if the form is complete as per checklist, the new request changes are done.

If there are any discrepancies the same is highlighted as Objection in Citrus.

If BA requires any further clarification on such objection then such request can be put in service request.

Path to check Discrepancy in system – SKYC

Citrus (SKYC) ---> Reports ---> MIS REPORT (Modification).

Note: TAT for the same is of 24 working hours (without any objections). If the Closure Request is under objection, please send a fresh form as objected forms will not be returned.

Further, Clarification on Objection can be requested through Service Request from below given path:

BIZ OPS > REQUEST > HELP > SERVICE REQUEST > ACCOUNT MODIFICATION > MODIFICATION OBJECTION CLARIFICATION.

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