Solutions for the frequesnt queries faced

Courier

Definition

Process

Alternative  Process

Pros and Cons

Packet Status

Document dispatch to cleint / Branch / Franchisee by courier or post  or Hand-delivery details

For checking packet status, one has to check details in HITS software by Unique no. or BO Client ID or DP id in common search option (View Dispatch Details)

No alternative process, all documents has to courier through HITS only

It helps to track document status end to end.

Delivery Status

Current Stataus of document disaptch

One can check delivery status by common search option(View Dispatch Details) of HITS by using Client code or POD No

If undelivered KIT or DIS cases CSE can check in WIRE software in Return Doc Report by BO ID or DP DI

It helps to track document status end to end.

A/c Opening New Forms request Status

KYC requested in WIRE software current status

One can check forms request current status in respective WIRE software with reference to request no. generated at the time of request punching.

One can check forms request current status in HITS software by 1200 code

RTO KIT status

Undelivered document current status

Undelivered KIT or DIS status can be check in WIRE or HITS software by using BO ID or DP ID

A/c Opening Old/New Forms cancellation Status

Form request cancelllation

Form request cancellation status can be check in channel partner WIRE software with reference to request no.