Solutions for the frequesnt queries faced

Topic

Definition

Process

CMS Cheque Deposited Not Credited In Client Ledger

New Client Cheque deposited (Pre-opening) or Genuine query for Check not Credited in Ledger

Search for Cheque in Database, if found then Credit given in the Ledger. Can also opt for NEFT/ RTGS/ Transfer

Payout request-Clarification on payout rejection

Client punches for the Payout from his end & for any reason he requests for the Stop Payment.

Option available only with the Operations team

Money Payin/ Direct Transfer Process

Money PAY-IN done from BA's End and accordingly funds are updated in Client's Ledger

Download data from Bill Desk --> Conversion of data as per E-next file format --> Upload the file in E-next

CMS data received from bank in mail --> Match the Bank A/c no. & Client name with Client Master --> Match Found --> Convert the data as per Recpay file format or convert the data as per CMS file format --> Upload the file in E-next

ECMS - Cheque deposited not credited in client ledger

Online transferring of funds through NEFT/ RTGS/ Transfer

NEFT/ RTGS/ Transfer

Cheque/ Payorder/ DD not received/ delayed

Cheque issued from HO & not received at BA's end or BA lack of knowledge

BA can find for the Cheque location in CORDY and will confirm the BANK filename.Can also opt for NEFT/ RTGS/ Transfer

CM to FO & vice versa Clarification

Client wants to transfer his funds from Cash to FO

Client requests for the transfer of funds and accordingly Credit is given in FO at BO

CMS issue

Client needs CMS Activation or CMS pick-up facility

Client requests through WIRE for the CMS pickup or CMS Activation

TPR Reversal Pending

Client transfers funds from his unmapped A/C at BO or change of Client's Name after marriage. In such case, TPR is marked

Client provides the valid proof and accordingly Third Party Reversal is done at BO

Payment Gateway - Fund transfer not credited in client ledger

Transferring of funds through Payment Gateway

Report is received from Bank Site & accordingly updated in the BO

Cheque/Payorder/ DD Cancellation request

Cheque not received by BA or not in need of PAYOUT or Cheque got misplaced

If it is Cheque then request on Bank's Site or if it is Payorder then write a letter to Bank