Solutions for the frequest queries faced

RMS

Topic

Process

Alternative Process

Pros and Cons

Additional Limit

Additional limit

The limit given over and above limit set by system is additional limit

Value Plus

Margin Plus

Expiry Plus

Pros: Controlled leverage.

Cons: Uncontrolled leverage

Client account limit is set based on

-on the basis of client ledger balance (Cash, F&O and Currency)

-stock (after hair cut as per company policy)

-approved mutual fund (after hair cut as per company policy).

Additional limit rejection

-BA does not use the pool limit set in his admin.

-Client is already in debit.

-Client is in RMS selling.

-Client is in FNO shortage for more than 3 days and continuous 2 days.

-Client is in T+9 ageing debit in any segment.

-Loss transferred to 1200 BA code.

-Code is suspended from the surveillance dept.

-Code is suspended from the account opening dept.

-Code is suspended due to welcome calling discrepancy.

-Client has any other violations/freeze remarks.

Client to maintain adequate margin.

Pros : Seamless trading experience

Request to raise additional limit

Through WIRE

Through ADMIN

Through CSE

Pros :Quick limit increment.

Cons:Delay in limit may hamper client trading experience

To increase the additional limit

BA/Franchisee with ADMIN rights facility

Request through WIRE

Pros:Quick limit increment.

Cons:Delay in imit may hamper client trading experience

Admin limit

Extended ADMIN facility to BA’s empowering them to revise trading limits at their end. The admin limit is 2.5 times of the available net deposit (BA deposit)

Value Plus

Margin plus

Expiry plus

Pros: Controlled leverage.

Cons: Uncontrolled leverage

Client pool limit

BA with ADMIN facility has option to provide additional limit to their client within the set restrictions. This limit can be increased through ADMIN over and above the set limit.

Request can be sent to CSE

Pros: Controlled leverage.

Cons: Uncontrolled leverage

To apply for ADMIN

BA needs to maintain minimum deposit of 1lakh and has to send a mail requesting the ADMIN facility to CSE

Value Plus

Margin plus

Expiry plus

P:Quick limit increment.C:Delay in imit may hamper client trading experience

Suspension removal

Why client is in suspension mode

-Client is in RMS selling on the day of suspension

-Code is suspended on surveillance ground

-Code is suspended due to grievance like BA’s request to suspend the code etc.

-Invalid email ID or mobile number

-In case of FNO segment, income proof not submitted

suspended due to welcome calling discrepancy

-POA not active

What needs to be done to remove the code from suspension

-Client is in RMS selling

Suspension is removed by RMS dept. after selling is done.

-Code is suspended by surveillance

Approval needs to be taken from surveillance dept.

-Due to grievance: client dispute, BA request, dispute due to BA etc.

Mail needs to be received from grievance for reactivation, only then the suspension can be removed.

-Invalid email ID or mobile number

Code can be opened only after email id and mobile number has been updated.

-FNO income proof not submitted and wanted rights

Codes those are active in BO before August’14 needs to provide income proof in WIRE. Such clients can get FNO rights only after approving the same in WIRE.

-Suspended by account opening: KRA, welcome kit returned etc.

Need mail from the account opening/reactivation team for removing suspension.

-Suspended due to welcome calling discrepancy

This is handled by Manish Patke and team from CSE; suspension is opened on their request only.

-On request in query from client or BA

Request for removal from suspension has to be received in query from the client or BA (the one who has given the request to suspend the code).

-Client is in RMS selling

If client wants the suspension to be removed before selling then the BA can punch the request in WIRE under “suspension removal”.

Limit Request Rejection

Limit rejection

-BA does not use the pool limit set in his admin.

-Client is already in debit.

-Client is in RMS selling.

-Client is in FNO shortage for more than 3 days and continuous 2 days.

-Client is in T+9 ageing debit in any segment.

-Loss transferred to 1200 BA code.

-Code is suspended from the surveillance dept.

-Code is suspended from the account opening dept.

-Code is suspended due to welcome calling discrepancy.

-Client has any other violations/freeze remarks.

Client has to maintain adequate margin.

P: Seamless trading experience

Reasons for limit rejection if outside DP selling

For outside DP selling value more than 3 lakhs, DP statement proof is mandatory else the limit is rejected

To maintain Demat account/ Stocks with MOSL DP

P:No need for special approval to sell MOSL DP holding

Reasons for limit rejection if cheque

Margin can be given only against realized cheques. For uncleared cheques the limit is rejected

To do online fund transfer

P: Immediate limit is provided on online fund transfer

Follow Up

What is follow up

Follow up is the process through which branch/BA/franchisee can view his client codes and ledger balances in WIRE which is due for RMS selling next day

Follow up display

Follow up is displayed one day before RMS selling

If follow up not displayed

No RMS selling will be done the subsequent day

Why wrong follow up penalty is charged

When RMS displays selling follow up in wire, BA reverts with follow up payment collection status. If that amount is not received within 3 days, penalty will be charged in client’s account

If unknowingly wrong cheque number in entered at the time of follow up

System will not levy penalty if the committed amount is realized ignoring the incorrect updating of cheque number

Stop RMS selling

Why RMS selling

client is having debit more than T+7 working days

Settle debit at periodic interval

P:Client will not be blocked due RMS selling.

Segment considered for RMS selling

Cash segment and F&O segment

Is code under RMS selling?

BA can check code in their WIRE

under RMS => Selling => Follow Up

request to hold RMS selling

Request a maximum of 3 times in a month.

Cannot consider Saturday service request for stop RMS selling related.

To settle dues on time.

P: Seamless trading experience

How can RMS selling be stopped

Stop RMS selling happens when client:

Has done fund transfer (online) & its confirmed by the bank

Liquidates the holding stocks

Square’s off open position

Deposited cheque and pay-in slip is shared through mail to RMS

Client can avoid RMS selling by giving ‘stop RMS selling request’ in WIRE

punch daily follow up (Stop RMS Selling)

BA is having option to punch follow up in their WIRE => RMS => Selling => Follow Up => Enter Client Code, Segment & other details then Search

Why codes are in square off mode

-Ageing debit

-Not Contactable

-Authorization letter require

-Loss transfer to BA/Franchisee Code

RMS selling option

Monday to Friday is an RMS selling option where RMS selling is done on every on Monday irrespective of buying

Stock Capital Grid?

It is a framework which says if a client can get benefits against their stock or not for each segment (Cash, Currency, F&O and Commodity).

SCG removed?

If clients are in RMS selling or in fixed limit then stock capital grid is removed for them

Aging reversal /Aging Debits

What if the client code is shifted to another BA

Here code is in credit but amount is not reversed nor removed from square off. To do reversal the client first has to clear the debit by keeping the old sub broker code. This debit clearance must be intimated via mail to CSE; only then reversal is carried.

What if client’s ledger is in credit due to unclear amount

Here its either unrealized cheque or DP selling. The reversal is done only on clear/realized funds.

In case of unrealized cheque, it has to be first cleared in the BO.

In case of DP selling, the selling amount is realized on T+2 days.

Client mapping

Mapping for CNT?

For CNT (call-n-trade) terminals all the clients are mapped by default

Mapping for request from BA?

For BA mapping is done on the basis of Sub-broker code. As per request from BA/franchisee, mapping needs to be changed from one sub-broker code to other

Mail to CSE, manually done by RMS.

A onetime process

Global Mapping?

Global mapping means mapping of all clients to one particular terminal

ORDER CONFIRMATION/ ORDER CANCELLATION/ TRADE CONFIRMATION

(OCo/OCa/TC)

Why OCo/OCa/TC

In case of technical issue

Where to approach for OCo/OCa/TC?

approach the RMS IVR.

Which confirmation is provided by RMS Team?

BSE, NSE, FO, Currency segment

Pending orders?

RMS cannot modify but can cancel under trade confirmation line after verifying all details.

RMS selling data updating

RMS selling data displayed when?

RMS selling data is displayed twice a day:

-When a selling intimation is displayed in the morning before RMS selling.

-When a selling confirmation is displayed in the morning after RMS selling, it is an updated list.

Margin Shortfall Penalty Queries

Penalty charges everyday in equity & derivatives

Margin Shortfall	Penalty Charged Per Day Per Segment
(< Rs 1 lakh) And (< 10% of applicable margin)	0.5%
(≥ Rs 1 lakh) Or (≥ 10% of applicable margin)	1.0%
of margins for a client continues for more than 3 consecutive days	5%
short of margins for a client takes place for more than 5 days in a month	5%

Maintain Adequate upfront initial margin

P: Penalty will not be levied on maintenance of upfront margin

Penalty reverse?

Penalty cannot be reversed as it is charged by exchange

Client receives any statements?

Yes, client receives margin requirements statement. Along with the contract note a margin shortage communication email is sent on daily basis through margin statement report to the client.