Solutions for the frequent queries faced

Modification

Definition

Process

Alternative  Process

Pros and Cons

Mobile and Email Updation or Addition

Addition or modification of new Mobile or Email address can be done through this process.

1. Download form from flash OR from WIREàDownloadàNew modification form                  2. Fill the necessary details on form which need to be modified and take client signature                                3. Submit Valid proof as per checklist                            4. Scan the form and proof and attach in Citrus (SKYC) -> Client Management -> Client modification -> Modify Client -> Entry Rejected by Auditor option                                                                                         

N/A

Request for closure of a/c

If client willingly wants to close the account, get closure form duly filled and signed by client

1. Punch the deactivation request in WIRE application under WIRE -> Operations -> Account deactivation.     2. Punch request in HiTs                                                3. Dispatch the form to HO for processing

N/A

Modification clarification on document

Documents required for modification to be done

Sufficient proofs are required to be submitted for respective modification. E.g Address proof, Bank proof, Aadhar card etc.

N/A

Modification Objection clarification

Check the status of modification request

modification request can be viewed in Citrus (SKYC) à Reports à MIS REPORT (Modification)

N/A

Modification details not updated in system

POA setup

Power of attorney should submitted to take care of the account by attorney holder

You can order POA by entering the request for the same in WIRE applicationàDMCàFormsàRequest select MODES in company option

N/A

POA will be set in DP and Back office only after receipt of Hard document in HO

Signature/ Nominee Modification

Modification of Signature or Nominee can be done through this process.

1.  Fill the  Modification form Version 1.6. (containing old and new signature) ,2. Mention reason for changing of signature on top of modification form      3. Bank attestation on Modification form or Bank Verification letter (incl. bank name, Official name, emp code and signature).

N/A

Signature modification & Address modification request together in one modification form is not acceptable.

Change Of Default ID

To set default Demat account for pay-in and pay-out

Send the request on Citrus (SKYC) along with Modification form (version 1.6) & proof of Demat account, wherein the name & Pan no. of Holder should match with the name in Trading account

N/A

name change

Change of the account holders name

Send hard forms directly to HO and check the status in Back officeàUtilitiesàUtility servicesàModification Report

N/A

Required 2 sets of below documents, 1 for MOSL and other to forward in CDSL for name change in DP

Code released

1. Punch the modification request via Scan through Citrus (SKYC)                                2. Send the hard copy of modification form & valid proofs provided on scan by using HiTS system