If BA/Branches are facing any issue while modification data punching in Citrus, then kindly refer Modification demo presentation which is available at:
Biz-Ops --> Guidelines (Bottom of the Page) --> Modification Presentation
Note : System will restrict the 2nd punching in Citrus for the same client, if processing of account for earlier request is in process.
Further, Clarification on documentation can be requested through Service Request from below given path:
BIZ OPS > REQUEST > HELP > SERVICE REQUEST > ACCOUNT MODIFICATION > CLARIFICATION ON DOCUMENTATION.
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