What needs to be done to remove the code from suspension?

To remove the code from suspension in the following cases:

* Client is in RMS selling

Suspension is removed by RMS dept. after selling is done but if the client wants the suspension to be removed before selling then the BA can punch the request in WIRE under “suspension removal”.

Please note that removal from suspension does not mean removal from RMS selling.

* Code is suspended by surveillance

Approval needs to be taken from surveillance dept.

* Due to grievance: client dispute, BA request, dispute due to BA etc.

Mail needs to be received from grievance for reactivation, only then the suspension can be removed.

* Invalid email ID or mobile number

Code cannot be activated for such clients. It can be opened only after email id and mobile number has been updated.

* FNO income proof not submitted and wanted rights

Codes those are active in BO before August’14 needs to provide income proof in WIRE. Such clients can get FNO rights only after approving the same in WIRE.

* Suspended by account opening: KRA, welcome kit returned etc.

Need mail from the account opening/reactivation team for removing suspension.

* Suspended due to welcome calling discrepancy

This is handled by Manish Patke and team from CSE; suspension is opened on their request only.

* On request in query from client or BA

Request for removal from suspension has to be received in query from the client or BA (the one who has given the request to suspend the code).

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