Solutions for the frequent queries faced

Operations

Definition

Process

JV

Journal Voucher

Files are received from CSE end and accordingly JV is uploaded

CTCL ID Activation / Deactivation

New BA Activation

For Terminal activation BA has to 1st create dealer / employee in his wire-MCORE login. BA has to apply for certificate after employee creation for required market segment i.e. NSE Cash, BSE Cash, NSE FO along with certificate scan copy.

BA Deactivation

For Terminal De-activation BA has to put request in his wire-Mcore login with reason for deactivation Deactivation of Ids is done on the basis of franchisee request, certificate expiry, employee resignation, franchisee closure, change of location, change in constitution of franchisee, etc.

Change of Client Mapping

Client Location Changed

Option is available in WIRE+ _ Operations _ Service Request _ Query Head: Client Shifting

Termination of BA

Closure of BA

Closure of Client A/C

NISM issue

No NISM certificate will be treated as Defaulters

If there is no NISM Certificate then they will be considered as Defaulters and accordingly charges will be applied

Brokerage Rectification / Change of Brokerage Slab

Client needs to change his existing brokerage slab

Request is received in WIRE and accordingly updated at BO

Reversal of Interest Charged

Interest reversal received from the Client

Instruction received from CSE through WIRE as per Query

Brokerage credit not received/Wrongly credited

Sign off Issue

It is checked whether Brokerage has been credited or not, accordingly Credited to Client

RMS Issue

Penalty & Interest JV

It is a reversal JV

Instructions received from CSE for reversal

Brokerage  JV

It is a Brokerage JV

As per MOC, differential brokerage credited to BA as well as Brokerage released which is hold for certain instructions.

Excess Brokerage Refund

Excess Brokerage Charged is reversed

As per Instruction received on Query and accordingly Excess Brokerage is refunded as per Approval Matrix